Air21ph...is this your service?

i applied for a passport two weeks ago. I made it rush ‘coz i badly needed it ASAP. At DFA, they advertise this kind of rush delivery whereas you dont have to claim personally your passport but they will deliver it directly at your door step. at Php120, i immediately grab the opportunity for me to save time and effort.

The release of my passport was scheduled yesterday, June 14 and they promise to deliver it a day after, which is today. I was patiently waited for the whole day, expecting to received it coz i have to scanned and send it to the agency. But to my dismay, no delivery was ever made.

i checked their website and with the tracking number, the status flashed was its already on delivery posted at 8am. By 6:30pm, i already called their customer care only to be advised that i have to wait until 8pm. I’ve waited since today is friday and i might as well expecting that it wont be able to deliver it tomorrow because we have no work and office is shutdown during weekend.

by 9:30pm, i was calling again their customer hotline because i wasnt able to connect to their site to check the status of my package. A certain JayC Ambrosio answered my call and told me that it might be delivered tomorrow. According to him, no explanation was provided in their database as why my passport hasn’t been delivered yet. I explained that Its impossible for me to received it tomorrow because it was addressed in our office and no one will received it during weekends. I even told him that i availed their service to expect that it is a hassle-free and it will be delivered on time. He advised me that it might me delivered on Monday which gave me no choice.

My question: Is this really the kind of service i expect from Air21? The site is inaccessible and not reliable. The service is not that promising. The promise date of delivery failed.

They shouldn’t advertise a hassle-free-deliver-at-your-doorstep-passport. Because it was all untrue.