How's your application, Lola Techie?

I’m writing this while I’m in the peak of annoyance towards BayanTel Inc. Yes, that one with the commercial of Lola Techie. . I wonder how she survived handling her patience about application of her DSL. I wonder how long she suffered to wait for the installation before she gets her enjoyment in playing Angry Birds. I wonder if she indeed suffered from High Blood. . 'Cause I am. And I’m on the edge of my patience right now. Let's see how you will react after you read this review. . It’s March 17, 2012, when I met Michael Gallano, a BayanTel Agent. For 2 weeks, he was bugging my mom to apply for a DSL. My mom told me about the promo because she knows I’d like to have an internet connection. At first, I was like: "No thanks; I’m still contented using my broadband". But when she told that I had to pay only Php1, 000.00 for the installation fee and 999 per month, I started to think. That was cheap yes, because it includes Wifi + Landline. Though it only allot 500kbps speed. I only have a laptop and a cellphone and uses internet during weekends so I don’t need much of higher speed. . I immediately texted that agent, and after 20minutes he came and we met. The usual sales talk happened. I made him assure the strong 500kpbs speed I will receive. I filled-up the form and immediately handed him the Php1, 000.00. In exchanged, he handed me the yellow copy with his signature and the note that I paid him that amount. Php500.00 for the Phone, Php500.00 for the DSL and a promise that installation will only take 3-5 days. . But to my dismay, the installation never happened to promised date. I’ve been waiting for a month and did a series of follow up phone calls. My agent didn’t even bother to contact me again. Two weeks after my application, another agent contacted me named Ginalyn Derbo and she told me that Michael endorsed my application to her. And that agent Michael was just a sub-agent. I tried to contact him, but he never pick up his phone. at one point, he picked it up and pretend to be another person and just told me that Michael would just return my call. He never did. I made my follow-up calls to BayanTel Customer Hotline and did a series of email to their customer email address. Only to receive one feedback: They were not able to locate my house. Is that really possible when in fact, all my neighbors where using Bayantel lines and I already gave my contact number and a map sketch? I should have been receiving a text or call perhaps if they were not able to find my location. . One month and 2 days upon signing my application, I already decided to reach and extend this problem to DOTC, forwarding them any evidences I have when my brother texted me and informed me that the phone installation is now on-going at our house. Buzzer beater! But still, don’t have any dial tone. Engineers cannot give any specific date when can they give us dial tone. Now that the phone is already installed, how about the dial tone and my Wi-Fi? That's another story. . With what happened, I’d like to extend my deepest disappointment with this service provider. The 3-5 days installation advertisement is such a shame. The customer agents were not that reliable and I’m not sure either if they really made reports in my concern. They always give you we-will-forward-your-problem-with-our-concern-group line but they will give you the same feedback when you do follow-ups. If it’s not that I really need an internet and phone connection, and if its PLDT is just available in our place, I wouldn’t wait for this kind of service. We, the consumers and users do not deserve a service like this. We should expect a decent service, reliable customer agents, and a speed and faster installations because after all, we are paying for these services. . I don’t know what will happen and how long will I wait for the dial tone and the Wi-Fi. I know engineering graduates can tell you how easy to have one. But why Bayantel allowed us to wait? Are they expecting "something" to speed up the installation? . Disappointing. Tsk!